![]() ![]() They will explain everything they are doing, and they will close the TeamViewer session before ending the phone call. LTS staff and the Help Desk will use TeamViewer only while a phone call is in progress with the person requesting help. They will be able to see everything the Help Desk or LTS staff is doing on their computer, and will still maintain control of their mouse and keyboard. ![]() The person whose computer is being remotely accessed should minimize or close any confidential information on their desktop before the TeamViewer session begins. Computers that are not imaged or have an incompatible version can download the latest TeamViewer QS version directly from the vendor.įor the Help Desk and LTS staff to access a computer using TeamViewer, the person requesting remote support must first launch the application (search for “TeamViewer QS”), then give the ID and Password to the Help Desk or LTS staff. Below you can find instructions on how to access TeamViewer via Mac OSX so I can access your computer. TeamViewer is remote access software used by the Computing Help Desk and Library & Technology Services staff.Īll College-owned computers should have TeamViewer installed, although it could be an outdated version. Asistencia remota instantánea para clientes y empleados. How to install TeamViewer QuickSupport for macOS. ![]()
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